Brett Harrison ITSM / ESM a Mid 2025 Review AI Governance Takes Centre Stage: How Mid-2025 ITSM Trends Are Reshaping Business Operations Why the shift from reactive IT support to proactive enterprise service management matters more than ever Pu... 28 Sept 2025 ITSM Service Management Blog
Brett Harrison Building an IT Business Case That Actually Gets Business Buy-In Publication Date: 21 August 2025 Reading Time: 8 minutes Tags: business-case-development, it-strategy, stakeholder-engagement Executive Summary With 31.1% of IT projects being cancelled before complet... 22 Aug 2025 ITSM Service Management Blog
Brett Harrison It's Like Strawberries The Strawberry Test: Why AI's Hidden Reasoning Gaps Matter for Business Leaders How a simple letter-counting exercise reveals the critical difference between pattern recognition and genuine understand... 6 Aug 2025
