Brett Harrison ITSM / ESM a Mid 2025 Review AI Governance Takes Centre Stage: How Mid-2025 ITSM Trends Are Reshaping Business Operations Why the shift from reactive IT support to proactive enterprise service management matters more than ever Pu... 8 Aug 2025
Brett Harrison It's Like Strawberries The Strawberry Test: Why AI's Hidden Reasoning Gaps Matter for Business Leaders How a simple letter-counting exercise reveals the critical difference between pattern recognition and genuine understand... 6 Aug 2025